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Company's reason to refuse return item goes viral

Published 
News
FOX 11 Los Angeles

(FOX 26) - Zulily customer Kelly Blue Kinkel shared a story on Facebook about trying to return an un-opened coat to the company.

When she finally realized the customer service representative was totally serious about his response she couldn't help but cry. Check it out:

I sincerely hope this post goes viral, because I just hung up from one of the best customer service experiences of my...