CSU students connect with Bots to help get through the semester

In 2019, Cal State University campuses launched an artificial intelligence program to help students stay on track to graduate. At Cal Poly Pomona, students have "Billy Chat" named after their school mascot-- Billy Bronco. The "chatbot" is available to answer student's academic questions 24-7. But it turns out because of the isolation so many students were feeling during the pandemic, academics weren't the only thing they wanted to talk to Billy about. Billy Chat's managers and CSU students talk about how Billy is helping them get through the semester.