Point of View: LAX enters the customer abuse Hall of Fame
LAX-it is an abusive new policy that inconveniences travelers in ways never before imagined. Now, people who just got off a plane, who may have two or three bags with them, who may have already had a long day, cannot be picked up curbside by a taxi or an Uber. They must drag their bags to a shuttle stop, wait for the shuttle, ride to an off-site location so they can wait in another ridiculously long line for their ride.
This is a horrible idea that needs to be corrected immediately.