Denise Simpson and Tess Pipgras certainly did when they got to their neighborhood Starbucks this morning. They also heard the company said they weren't hacked, but it didn't make them feel any better.
Said Pipgras, "I don't like it. I'd rather go back to cash."
What triggered the Starbucks app-hacking story was a piece from an investigative reporter named Bob Sullivan. He put out a web-story that the Starbucks smartphone app was hacked and customers were having money stolen from their linked credit cards.
Starbucks, based in Seattle, put out a statement saying "Starbucks has not been hacked. Customer security is incredibly important to us. We have safeguards in place to constantly monitor for fraudulent activity and, like all major retailers, work closely with financial institutions to make sure our customers are protected."
At Cyber security company Symantec specialist Satnam Narang, who heads up the Norton Security Team, says the Starbucks problem appears to be with weak user passwords and not the app.
Narang says, "This is a common issue that we're seeing across the board on a number of different websites. Starbucks isn't exclusively affected by this problem." He adds, "... there is nothing wrong with the app. but, its a continuing problem with customers reusing passwords and bad guys getting them and stealing from a company's good customers bank and PayPal accounts.
Narang says, "Some (Starbucks) customers have actually come out and said I have reused passwords elsewhere so it tends to lend credence to this idea that it does have something to do with reused passwords."
To, Tess Pipgras though... there is a much simpler way to deal with buying things than finding complicated passwords. Use cash! "if we went back to cash we wouldn't have all of these worries and concerns."
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